A signed deal, priced from the catalogue.
Quote
Build the proposal from your service catalogue so the prices are the ones you meant to charge. The customer signs it in the browser, the signed copy files itself against their record, and the deal moves without anybody dragging a card.
A booked job with a form attached.
Schedule and dispatch
Plan the round on a drag-and-drop board. The engineer opens their phone and finds the address, what has gone wrong there before, and the form they are supposed to fill in. They sign the job off on site and it comes back ready to invoice.
Logged time against a contract.
Support and resolve
Tickets arrive by email or through the portal and land in queues you have defined. Statuses are yours to name and to give behaviour to. The SLA clock stops while you are waiting on the customer, and starts again when they reply.
A paid invoice and a real cost.
Invoice and get paid
The costs are already on the job, so the invoice is mostly written before you open it. Send it, take payment by card or bank through Stripe, and let the unpaid ones chase themselves. Retainers bill on the day you set and tell you when the hours are nearly gone.
A margin figure you can click into.
See where you are
One date range across the helpdesk, jobs, billing, SLA and customer satisfaction at once. The margin is calculated from the same costs you invoiced, so the reports and the bank account tend to agree.
