About
Concorbit puts one customer record at the middle of everything: the helpdesk ticket, the job on site, the deal, the invoice, the audit log. Most operations software keeps four copies of the same customer in four systems that quietly disagree, and someone spends Friday deciding which one to believe. Concorbit keeps one, so nothing is retyped and nothing is synced.
A filing problem pretending to be a workflow problem. The only way four systems stop disagreeing is if there is nowhere else for the data to be.
A business ends up with a CRM that does not know what was invoiced, a helpdesk that does not know what was promised, a job app that does not know what anything cost, and an accounts package that knows all three but a fortnight late. Each holds its own version of the same customer. They disagree, and somebody spends Friday deciding which one to believe.
Integrations do not fix that. They copy the disagreement from one system into another on a schedule, then break quietly on a bank holiday. The only way the numbers can agree is if there is nowhere else for them to be. That is the design decision behind Concorbit, and everything useful about it follows from that one choice.
Concorbit takes positions most tools leave to configuration. The SLA clock stops while you wait on the customer, because punishing you for their delay is the wrong incentive. Billing knows what a retainer is, and what happens when someone logs four hours against an unlimited contract. The form an engineer signs off on site exists because that is where the work is actually recorded. These are product decisions, not settings you have to discover.
The cost on the invoice is the cost logged on the job by the person who did it. Profitability stops being an estimate produced at month end and becomes a figure you can click into and read the records behind.
Because contracts, logged time and billing are the same data, the system knows a retainer is nearly gone while there is still time to have a sensible conversation about it.
No overnight job to watch, no field mapping to maintain, no integration to re-authorise. Change an address once and every screen that shows it is already correct.
A customer's tickets, jobs, contracts, credentials, documents and every invoice they have ever had, on one record. Answering the phone stops being a search across four applications.
One date range across the helpdesk, jobs, billing, SLA and satisfaction at the same time, calculated from the same rows you invoiced from.
UK data residency
Per-tenant encryption
Encrypted PII, still searchable
Tamper-evident audit trail
Microsoft 365 SSO
No lock-in
The helpdesk has opinions because it was written for people running one. Statuses are yours to name and give behaviour to. The SLA clock stops while you wait on the customer. Billing knows what a retainer is, what an overage is, and what happens when an engineer logs four hours against an unlimited contract.
Built and hosted in the UK for firms that invoice in pounds, account for VAT and have engineers on the road. Gas, fire and electrical certification is a form type rather than a customisation project.
Export your contacts and companies whenever you like, at no charge, including on the day you leave. Cancel from settings without a phone call or a notice period. Single sign-on and audit logging are in every tier, because charging extra for the secure option is a strange way to behave.
Autotask stays connected while you migrate, so nothing has to move over a weekend. Stripe takes the money. The customer portal runs on your own domain.
Changes go out as they are ready rather than against a fixed roadmap. Ask us what has changed lately when you talk to us.
Concorbit Ltd. Company 17148442. VAT GB517867748.