The agency tier
£49 per user for your team, £29 a month per customer workspace. Every customer gets their own tenant, you get one bill, and the services you sell them go out on your invoices, not ours.
The agency tier turns the platform into your platform. You provision a workspace for each customer from your own: their contacts, their tickets, their invoices, their vault, in their own tenant with its own encryption keys. Nothing pools. A new workspace picks up your styling, so what the customer sees is yours from the first sign-in.
Your customers are not rows in your CRM with a login bolted on. They are what you are: a tenant.
When you provision a customer's workspace, you can switch into it to do the setup. That access is the customer's to control. It opens with a 30 day window, it lapses on its own, and the customer can end it early. Every switch-in lands on the audit trail.
We built it that way on purpose. The workspace is their business's system of record, so access to it is theirs to grant, and a consent that cannot be revoked is not consent. When they need you back in, they turn it back on.
The metered capabilities are priced at cost: email and backup today, with compliance not metered yet. The meters split what you use from what you resell: your own tenant's backup is one line, each customer tenant's is its own. The service around each is yours to price, and this tier is where that stops being a slogan and becomes invoice lines.
One admin consent per customer tenant, then the backups run to encrypted storage outside 365. You pay cost per 100 GB held. The managed service, the monitoring, the restore when someone deletes the wrong folder, the test restore you put in the contract, is priced by you.
The backup pageMost of your customers need Cyber Essentials and will not get there alone. Adopt the framework in their workspace, build the registers, chase the reviews, and hand the assessor a coverage figure the system can defend. Today you work in each customer's workspace in turn.
The compliance pageBuild a customer's site in your workspace and hand it over with the transfer flow, or stand up an event microsite that lives for exactly as long as the event. The hosting, the domain and the certificate are already the platform's; the build and the running of it are yours to charge for.
The websites pageWe bill you once: your seats, £29 per customer workspace, and whatever the meters read. You bill your customers from your own workspace, with the same invoice engine, Stripe payment and portal you use for everything else.
There is no automated markup between the two, and we do not take a share. The meter settles what you owe us; what a customer pays you is a line you write on your own invoice. We would rather say that plainly than imply a pass-through that does not exist.
Let the window lapse, then decide what the managed service is worth to them.
Tell us what you run now and what you want off your plate, and we will map it across. We read every enquiry and reply within one business day.